Terms and Conditions

Last updated: August 2026

1. Acceptance of these terms

By enrolling a child in a Sport Star Academy (“SSA”, “we”, “us”) program, booking a trial, or otherwise using our services, the parent or guardian completing the registration (“you”) accepts these Terms and Conditions and our Code of Conduct on behalf of themselves and the participating child.

Nothing in these Terms limits or excludes any guarantee, right or remedy you or your child may have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted or modified. Where any clause in these Terms would otherwise have that effect, it applies only to the extent permitted by law.

2. Enrolment and parental consent

By enrolling, you confirm that you are the parent or legal guardian of the participating child, or otherwise hold the authority to enrol them, and you consent to your child taking part in all activities within the selected SSA program.

You must ensure all registration details – including your child’s date of birth and any medical, allergy or health information – are accurate, complete and kept up to date. This information is used solely to help us deliver our programs safely, in line with our Privacy Policy.

3. Fees, payment and automatic renewal

Fees are payable in advance of each term. Where you choose to store payment details with us, your nominated payment method will be charged for the next term automatically at the end of your current term.

We will notify you by email before this happens, with reasonable advance notice, so you have a genuine opportunity to make changes or cancel before you are charged. Similarly, the Annual Registration Fee renews every 12 months for enrolled participants, and we will notify you in advance of this renewal.

You can cancel future renewals at any time by contacting us on 1300 372 300 or admin@sportstaracademy.com, or through your local area manager. We will process cancellation requests promptly and will not charge you for a term or annual fee once a valid cancellation request has been received and confirmed before the applicable renewal date. However, please note that all customers enrolled in an active clinic must hold a valid registration.

4. Trial sessions

If you attend a trial session and do not wish to continue, please let head office know before your final trial session is complete. If we do not hear from you, we will follow up to confirm your intentions before enrolling your child into a full term – we will not automatically convert a trial into a paid enrolment without first attempting to contact you.

5. Cancellations, transfers and refunds

We understand that circumstances change. If your child is unable to attend a session, please let us know in advance where possible so we can offer a make-up class (subject to availability) or a transfer to another program.

Outside of your rights under the Australian Consumer Law, fees are generally non-refundable for missed sessions or a change of mind. Nothing in this section affects your right to a refund, repair, replacement or other remedy where our services fail to meet a consumer guarantee under the ACL.

6. Medical information and emergency care

You must fully disclose any relevant medical conditions, allergies or additional needs when registering, and keep this information current. In the event of an accident, illness or emergency, you authorise SSA staff to seek appropriate medical or ambulance attention for your child, and you agree to be responsible for any associated costs.

7. Assumption of risk and liability

Participation in physical sport carries an inherent risk of injury. SSA takes reasonable care and precautions to provide a safe environment, but cannot guarantee that injury will not occur.

To the extent permitted by law, SSA’s liability for any loss or damage arising from participation in our programs is limited to the resupply of the relevant service. This limitation does not apply to loss or damage caused by SSA’s negligence resulting in death or personal injury, or to any guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.

Parents/guardians and children participate at their own risk in relation to the ordinary risks of sport, and agree not to bring a claim against SSA or its staff for loss arising from those ordinary risks, except where that loss results from SSA’s negligence or a breach of a non-excludable consumer guarantee.

SSA is not responsible for loss or damage to personal belongings brought to a session.

8. Photos, video and image use

We love celebrating our participants’ progress, and may take photos or video at clinics and sessions for use in our marketing, website and social media. We will only use images of your child for these purposes where you have given your consent during registration, and you may withdraw this consent at any time by contacting us – see our Privacy Policy for details.

Families are welcome to take their own photos or videos for personal use. Please be considerate of other families’ privacy, and avoid posting images featuring other people’s children to social media without their consent.

9. Weather and session changes

Sessions generally proceed rain, hail or shine. We may cancel or modify a session where we consider it unsafe to continue – for example, in extreme heat (above 36°C), lightning, or heavy rain causing unsafe surface water. Where possible, we will notify you in advance and offer an alternative session.

10. Conduct and right of admission

All participants and families are expected to follow our Code of Conduct (below). SSA staff may ask a participant, parent or guardian to leave a session, and may decline or cancel a registration, where this is reasonably necessary to maintain a safe environment for all participants – for example, in response to unsafe, abusive or disruptive behaviour.

11. Use of our AI Chatbot

Our AI Chatbot (voice or text) is provided for general information and customer support purposes only. While we take reasonable steps to ensure the accuracy of the Chatbot's responses, the Chatbot (voice or text) may occasionally provide incomplete or incorrect information, and responses should not be relied on as a substitute for direct contact with our staff, particularly in relation to your child's safety, medical needs or urgent matters.

You must not use the AI Chatbot (voice or text) to submit unlawful, abusive, offensive or harassing content, or to attempt to extract, reverse engineer or manipulate the underlying AI model or training data.

If you have an urgent concern about a child's safety or wellbeing, please contact us directly on 1300 372 300 or, in an emergency, call 000.

11. Changes to these Terms

We may update these Terms from time to time to reflect changes in our programs or in the law. The current version will always be available on our website.

12. Governing law

These Terms are governed by the laws of Victoria, Australia.